xxx999 Privacy Policy

1. Introduction

xxx999 ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the xxx999.club platform ("the Platform"). This Privacy Policy sets out in full how xxx999 collects, uses, stores, shares, and protects the personal information you provide when you register an Account, make a deposit or withdrawal, place a bet, or otherwise interact with any part of the xxx999 Platform.

xxx999 operates primarily for players based in Bangladesh and processes personal data in accordance with applicable data protection principles, including the principle of data minimisation (collecting only what is necessary), purpose limitation (using data only for stated purposes), and storage limitation (retaining data only for as long as is required).

This Privacy Policy is effective from 1 January 2026 and supersedes any previous version. We encourage you to review this Policy periodically. Your continued use of the Platform after any update constitutes acceptance of the revised Policy.

2. Personal Data We Collect

xxx999 collects the following categories of personal data from players:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Gender
• Nationality
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number

2.2 Identity Verification (KYC) Data

• National Identity Card (NID) number and scan/photograph
• Passport number and copy (where applicable)
• Proof of address documentation (e.g., utility bill, bank statement)
• Selfie or live photograph for biometric verification purposes

2.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers
• Bank account details (account number, bank name, branch) where bank transfer is used
• Deposit and withdrawal transaction history
• Payment card details (card type, last four digits, expiry date — full card numbers are never stored by xxx999)

2.4 Account & Activity Data

• xxx999 username and encrypted password
• Account registration date and last login date/time
• Betting history, game history, and wagering records
• Bonus and promotion usage history
• Responsible gaming settings (deposit limits, self-exclusion status)

2.5 Technical & Device Data

• IP address
• Device type and operating system
• Browser type and version
• Screen resolution and language settings
• Session duration and clickstream data

2.6 Communications Data

• Records of customer support interactions (live chat transcripts, emails)
• Survey and feedback responses
• Complaints and dispute correspondence

3. How We Collect Your Data

xxx999 collects personal data through the following means:

• Direct provision: Information you provide during Account registration, KYC verification, deposit/withdrawal requests, customer support interactions, or when completing surveys and feedback forms.
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server log files.
• Third-party sources: Identity and fraud-check data received from third-party KYC verification providers and payment processors (e.g., bKash, Nagad, Rocket) in the course of verifying your identity and processing transactions.
• Publicly available sources: Publicly available information used to verify the accuracy of data you have provided or to assist in fraud prevention.

4. How We Use Your Personal Data

xxx999 uses your personal data for the following purposes:

5. Legal Basis for Processing

xxx999 processes your personal data on the following legal bases:

• Performance of a contract: Processing that is necessary to provide you with the xxx999 services you have requested, including Account management, transaction processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC identity verification and AML reporting obligations.
• Legitimate interests: Processing carried out in the legitimate interests of xxx999, such as fraud prevention, platform security, and improving the quality of our services, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, such as the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

xxx999 does not sell or rent your personal data to any third party. We may, however, share your data with the following categories of recipients where necessary and lawful:

6.1 Payment Service Providers

Financial data is shared with payment processors — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to the extent required to process your deposit and withdrawal transactions.

6.2 Identity Verification Providers

Identity and KYC data may be shared with third-party identity verification and fraud-screening services to confirm the accuracy of the information you provide and to comply with applicable AML obligations.

6.3 Technology & Infrastructure Providers

xxx999 uses third-party technology vendors for hosting, database management, analytics, and customer support tooling. These vendors are permitted to process your data only as instructed by xxx999 and are subject to data processing agreements that require them to maintain the confidentiality and security of your information.

6.4 Game Software Providers

Where you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as session tokens and game result records) may be shared with those providers to enable the operation and fair-play certification of their games. These providers do not receive your full identity or financial data.

6.5 Regulatory & Law Enforcement Authorities

xxx999 may disclose personal data to competent regulatory or law-enforcement authorities where required to do so by applicable law, court order, or other lawful process. xxx999 will take reasonable steps to notify you of any such disclosure where legally permitted to do so.

6.6 Business Transfers

In the event that xxx999 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that may result from it.

7. International Data Transfers

The xxx999 Platform primarily serves players in Bangladesh, and your personal data is processed in accordance with the data protection standards described in this Policy. Where your data is transferred to or processed in a country outside Bangladesh, xxx999 takes reasonable steps to ensure that appropriate safeguards are in place to protect your information, including contractual data protection obligations imposed on all third-party service providers.

By registering an Account on xxx999.club, you acknowledge that your personal data may be processed in countries outside Bangladesh where xxx999's technology partners and infrastructure providers operate.

8. Data Retention

xxx999 retains your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following indicative retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years from the date of Account closure, in order to comply with applicable AML and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support records: Retained for a minimum of two (2) years from the date of the relevant interaction.
• Marketing consent records: Retained for the duration of your consent and for a reasonable period thereafter to evidence compliance.
• Technical and device data (logs): Retained for a maximum of twelve (12) months unless required for longer in connection with an ongoing investigation or legal proceeding.

Upon expiry of the applicable retention period, xxx999 will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. xxx999 uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, maintain your logged-in session, and gather aggregate usage analytics.

9.2 Types of Cookies We Use

• Strictly necessary cookies: Essential to the operation of the Platform. These cookies enable core functions such as secure login, session management, and fraud prevention. They cannot be disabled without impairing Platform functionality.
• Performance cookies: Collect aggregate, anonymised information about how players use the Platform (e.g., which pages are visited most frequently, error messages encountered). This data helps us improve Platform performance and user experience.
• Functional cookies: Remember your preferences and personalisation settings (e.g., preferred language, display settings) so you do not need to re-enter them on each visit.
• Analytics cookies: Used by xxx999's internal analytics tools to understand player behaviour at an aggregate level. No individually identifiable data is used for analytics purposes.

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You may set your browser to refuse all cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will impair the functionality of the xxx999 Platform and may prevent you from accessing certain features, including your Account.

10. Your Data Protection Rights

As a player of the xxx999 Platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact the xxx999 support team via 24/7 live chat or by email at [email protected].

• Right of access: You have the right to request a copy of the personal data xxx999 holds about you. xxx999 will respond to verified access requests within a reasonable timeframe.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by xxx999. You may also update certain Account details directly through your Account profile page.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to xxx999's legal and regulatory retention obligations.
• Right to restriction of processing: You have the right to request that xxx999 restrict the processing of your personal data in certain circumstances, for example where you dispute the accuracy of the data or have objected to its processing.
• Right to data portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on xxx999's legitimate interests, including objecting to the receipt of marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to the withdrawal.

xxx999 will respond to all valid data rights requests within 30 days of receipt. In exceptional circumstances, this period may be extended by a further 30 days, in which case xxx999 will notify you of the extension and the reasons for it.

11. Children's Privacy

The xxx999 Platform is strictly for persons aged 18 years or older. xxx999 does not knowingly collect personal data from any person under the age of 18. If xxx999 becomes aware that personal data has been collected from a person under 18, that Account will be immediately closed, all associated data will be securely deleted or anonymised, and any funds will be handled in accordance with applicable law.

If you are a parent or guardian and believe that a person under 18 in your care has registered an Account with xxx999, please contact our support team immediately at [email protected] so that we can take prompt action.

12. Security Measures

xxx999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the xxx999 Platform.
• Encryption at rest for all sensitive personal and financial data stored on xxx999's servers.
• Role-based access controls to ensure that only authorised xxx999 personnel can access personal data, and only to the extent required for their specific job function.
• Regular security audits and penetration testing to identify and remediate vulnerabilities in the Platform's infrastructure and codebase.
• Multi-factor authentication options available to players to further secure their xxx999 Account against unauthorised access.
• Intrusion detection and monitoring systems to identify and respond to suspicious activity on the Platform in real time.

While xxx999 takes all reasonable precautions to protect your data, no method of transmission over the internet or method of electronic storage is entirely secure. xxx999 cannot guarantee the absolute security of data transmitted to or from the Platform and accepts no liability for breaches that result from circumstances outside its reasonable control.

13. Third-Party Links

The xxx999 Platform does not include links to third-party websites. However, if at any time you navigate away from xxx999.club to a third-party website (for example, via a search engine result), please be aware that those websites operate under their own privacy policies, for which xxx999 accepts no responsibility. xxx999 has no control over the content, data practices, or privacy standards of any third-party website.

14. Updates to This Privacy Policy

xxx999 reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, xxx999 will display a prominent notice on the Platform homepage and, where appropriate, send a notification to your registered email address.

The date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the xxx999 Platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any update to this Policy, you should cease using the Platform and may request Account closure in accordance with our Terms & Conditions.

15. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way xxx999 processes your personal data, please contact our support team through any of the following channels:

• 24/7 Live Chat: Available directly on the xxx999 Platform — the fastest and most efficient way to reach our team for privacy-related enquiries.
• Email: [email protected] — for formal data rights requests or written complaints regarding data handling.
• Phone / WhatsApp: +880 1700 000000 — available 24 hours a day, 7 days a week including Bangladeshi public holidays.

All privacy-related requests are handled by the xxx999 data protection team and will receive a response within 30 days of receipt of a valid, verified request.